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Customer Service

We want to make sure your experience with Paintball Gun Splatter is a good one. If you have any concerns or experience any difficulties when navigating through our site, ordering product, or with the receipt of your order, please do not hesitate to contact us immediately. We will do everything possible to ensure your complete 100% satisfaction.


Paintball Gun Splatter's online store is managed by Yahoo Store Services and is protected by the highest standards of data encryption. This helps provide you with a safe and secure shopping experience. We guarantee the security and privacy of your information. Any information you provide us, including your name, shipping address, e-mail address, payment records, and banking and credit accounts will be kept private and secure.


We at Paintball Gun Splatter respect your rights to privacy. Upon placing your online order, your personal information will be transmitted through an encrypted and secured connection. Only through an authenticated, secure connection between your computer and ours, will your order be accepted. Your information will not be accessible by anyone else and is held in privileged protection. Customer information is only added to our database with your authorization.

Transactional information (such as accounts or credit card numbers, zip codes, age, income levels, etc.) is used exclusively for order processing. This information is not shared with outside partners or affiliates.

Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.

We thank you for your interest in Paintball Gun Splatter and hope to serve your cufflink needs long into the future.

Product Delivery

All orders containing in-stock product which is received before 2:00pm PST will be shipped the following business day (i.e. Orders received after 3:00pm PST Friday will be prepared for shipment the following Monday). All orders shipping outside of the U.S. will be shipped via UPS or FedEx International at nominal costs. International delivery times are normally 5-7 days for expedited shipments, or 10-13 days for standard service. We do not require signature for domestic or international package delivery unless specifically requested at the time of order.

Unfortunately Paintball Gun Splatter does not control a package once it leaves our facility. Paintball Gun Splatter is not responsible for any delivery delays caused by the carrier, weather, etc.

Please remember that you (or the recipient) are responsible for any inbound duties or taxes. Shipping charges incurred through Paintball Gun Splatter are paying for freight and nothing else.

Return Policy & Procedure

We offer a 30-Day Money Back Guarantee on all new and unused merchandise in its original packaging (paintballs excluded).

Limited Time Holiday Return Policy: During the Christmas holiday season we will be extending our normal return policy to allow for additional "gifting" and return time. Any order placed after Nov. 1st will have until Jan. 15th to return unopened items otherwise the standard 30 day return period will be observed.

1. For defective merchandise please contact the manufacturer first. Defective merchandise must be returned / repaired / replaced / exchanged through the manufacturer. All manufacturers provide a 90-day (some offer 1 full year) parts and labor warranty on paintball guns. Please review the product owner's manual before use and register your product for warranty.

2. For alll other Returns, please contact Paintball Gun Splatter for a Return Authorization number.

Paintball Gun Splatter will accept most returns on unopened items for up to 30 days after the invoice date. Returns are for products that you do not wish to keep and must have zero appearance of being opened or used. If we have sent you an incorrect product or size or your item is damaged, we will happily help you to return the product at no charge to you.

You must obtain an RA number. Returns will not be accepted without this authorization number.

Most guns, once opened, cannot be returned. The manufacturer of the gun will handle all warranty issues including defects out of the box. The manufacturer contact information is usually listed in the contents of the box or on the box itself. All manufacturers provide at least a 90-day (some offer 1 year) full parts and labor warranty on guns. Please call us if you need help contacting the manufacturer.

All returns requested after 30 days are subject to a 15% restocking fee. Returns are accepted up to 60 days past the invoice date. Used products may not be returned under any circumstances. Use is defined as any attempt to open packaging, fire, install, wear or wash. Purchasers are responsible for all importation taxes and duties imposed. Breakage is insured in shipment. Please contact carrier immediately if damage is noted on parcel. We will attempt to ship you your desired color in paintballs, but color is not guaranteed. Used products may not be returned. All defective products must be repaired / replaced / exchanged / refunded by the manufacturer. Shipping costs for returns are the responsibility of the purchaser. Shipping will be charged on returns that received free shipping. Shipping costs will not be refunded on returns or refused packages.

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Our Store
  • Paintball Gun Splatter
  • T: 1.800.985.9782
  • 434 Creekside Lane
  • F: 509.561.6747
  • Morgan Hill, CA 95037
  • Email us here
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Paintball Gun Splatter was designed with our paintball customers in mind. We designed our site and our store with you in mind, so if you ever have any suggestions on how to make the site better or what types of paintball guns or ammo we should stock, we are open to them! For the latest Gun Splatter news, be sure to follow us on Facebook, Twitter or through our blog. Not into all of those social media thing-a-ma-bobs? No problem! Simply enter your e-mail and you will be part of our mailing list where you will receive timely updates of our latest products. Gun Splatter wants to be sure we can win and keep your service. Our prices are extremely competitive, our products are always of the highest quality, our customer service is impeccable and your order will always be shipped promptly and with the utmost care. Paintballing is your life and Gun Splatter is here to be part of that. Enjoy our site! We would love to hear from you!


Paintball Gun Splatter - 434 Creekside Lane Morgan Hill, CA 95037 P: 1.800.985.9782 F: 509.561.6747 Email us here


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